Effective date: 25 September 2025

Introduction

Welcome to Teman Sejati, a digital wedding invitation platform provided by PT MCIDEAS WORK DIGITAL ("we," "us," or "our") located in Indonesia. These Terms of Service ("Terms") govern your access to and use of our website located at https://teman-sejati.com ("Website") and our services ("Services"), which provide digital wedding invitation creation, customization, and management tools. By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Website or Services.

Use of Services

You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit the use and enjoyment of the Services by any third party. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our express written permission.

Acceptable Use

• You may use our platform to create and customize digital wedding invitations for legitimate wedding events
• You are responsible for ensuring all content you upload (photos, text, personal information) is accurate and you have the right to use it
• You may not use our Services to create invitations for events that promote illegal activities, hate speech, or content that violates applicable laws
• You may not attempt to reverse engineer, hack, or compromise the security of our platform

Intellectual Property

All content and materials available on the Website and through the Services, including but not limited to text, graphics, logos, images, software, design templates, and the compilation thereof (the "Content"), are the property of PT MCIDEAS WORK DIGITAL and are protected by applicable copyright and other intellectual property laws. You may not use, modify, reproduce, distribute, or create derivative works based on the Content without our express written permission.

User-Generated Content

• You retain ownership of the personal content you upload (photos, wedding details, personal information)
• By using our Services, you grant us a limited license to use your content solely for the purpose of providing our wedding invitation services
• You are responsible for ensuring you have the right to use any images, music, or other content you upload
• We reserve the right to remove content that violates these Terms or applicable laws

Disclaimer of Warranties

The Services are provided "as is" and without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that defects will be corrected. We make no warranty regarding the accuracy, completeness, or reliability of any wedding invitation designs, templates, or features provided through the Services.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall PT MCIDEAS WORK DIGITAL be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; or (iii) any unauthorized access, use or alteration of your transmissions or content.

Refund Policy

We strive to provide high-quality digital wedding invitation services. Due to the nature of our digital services, we generally do not offer refunds once a purchase has been completed. However, under certain circumstances, we may consider refund requests as outlined below.

Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Duplicate Payments: If you were mistakenly charged more than once for the same service, we will refund the duplicate charge.
• Technical Issues: If our platform experiences a system failure that prevents you from accessing your wedding invitation or using our services and we are unable to resolve the issue within a reasonable timeframe.
• Unauthorized Transactions: If you believe your payment was made fraudulently or without your consent, please contact us immediately for assistance.
• Service Unavailability: If we are unable to deliver the promised wedding invitation service due to technical limitations on our end.

Non-Refundable Cases

• Change of Mind: Refunds will not be provided if you decide you no longer want to use our services after purchase.
• User Error: If you provide incorrect information, upload inappropriate content, or fail to complete the required steps for creating your invitation.
• Completed Services: Once your wedding invitation has been created and delivered, it is considered final and non-refundable.
• Wedding Cancellation: If your wedding event is cancelled or postponed, this does not automatically entitle you to a refund.

Requesting a Refund

To request a refund, please contact our support team at temansejatiweb@gmail.com with your order details and a clear explanation of your issue. Refund requests will be reviewed on a case-by-case basis, and approved refunds will be processed within 7-10 business days.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia.

Contact Us

If you have any questions about these Terms, please contact us at: temansejatiweb@gmail.com.